Egyptian Chilli Honey & EVOO — Feel the Heat

1. Eligibility for Refunds: Refunds may be offered under the following conditions:

• The item received was incorrect, damaged, or defective upon delivery.
• The customer notifies us at contactus@misrdelights.com within 2 days of receiving the order.
• The product remains in its original packaging, unopened, and unused, unless the issue pertains to product quality.

2. Refund Process: To request a refund, customers must:

1. Contact contactus@misrdelights.com with their order details and a brief description of the issue.
2. Provide supporting images if applicable.
3. Wait for our assessment—we aim to respond within 24 hours.
4. If approved, refunds will be credited within 5 working days via the original payment method.

3. Alternative Resolutions

• Customers may opt for a replacement or store credit instead of a refund.
• If MISRDELIGHTS determines a refund is not applicable, we'll work with you on alternative solutions to ensure satisfaction.

4. Non-Refundable Items: The following items cannot be refunded:

• Products that have been opened or consumed, unless there was a quality issue.
• Items not reported within the 2-day timeframe.
• Shipping fees (unless the error was on our part).