Terms of service
Terms & Conditions – MISRDELIGHTS PTE. LTD.
Welcome to MISRDELIGHTS PTE. LTD. ("Company," "we," "our," "us"). By accessing or purchasing from our website (www.misrdelights.com), you agree to comply with these Terms and Conditions.
1. General Terms
- We are a Singapore-based company specializing in the direct import and sale of premium Egyptian produce.
- All purchases made via our website are intended for Singapore consumers.
- By placing an order, you confirm that you are legally capable of entering into binding contracts.
2. Account Registration & Website Use
2.1 Account Registration
- Users may be required to register an account to access certain features of our website.
- You agree to provide accurate and complete information during the registration process and to update it as needed.
- You are responsible for maintaining the confidentiality of your account credentials.
- MISRDELIGHTS reserves the right to suspend or terminate accounts that violate these Terms.
2.2 Prohibited Conduct
Users agree not to:
- Use our website for any unlawful purpose or activities that may damage or disrupt functionality.
- Engage in data mining, harvesting, or unauthorized data extraction.
- Attempt to gain unauthorized access to our servers or systems.
- Violate applicable consumer protection laws related to online commerce.
3. Products & Pricing
- Our products are imported from Egypt and comply with Singapore's food import regulations.
- Prices are listed in Singapore Dollars (SGD) and may change without prior notice.
- Product descriptions and images are accurate, but natural variations may occur.
4. Orders & Payment
- Payments must be made via the methods available at checkout.
- Orders are confirmed only upon successful payment processing.
- We reserve the right to cancel orders in cases of pricing errors, stock unavailability, or unforeseen circumstances.
5. Shipping & Delivery
- Delivery is available within Singapore.
- Shipping fees and estimated delivery times are displayed at checkout.
- We are not responsible for delays due to customs inspections, courier disruptions, or external factors.
6. Returns & Refunds
6.1 Return Policy
Our website details our Return Policy. If you are unsatisfied with your purchase, you may request a return per the terms specified in our policy.
6.2 Refunds
Refunds will be issued in accordance with our Refund Policy. MISRDELIGHTS reserves the right to refuse refund requests that violate our policy.
7. Food Safety & Compliance
- All imported products comply with Singapore's biosecurity and food safety regulations.
- Nutri-Grade labeling is applied when necessary for beverages.
- Customers are responsible for reviewing product details, including allergens, before purchase.
8. Intellectual Property
- All images, content, and branding associated with MISRDELIGHTS PTE. LTD. are protected under intellectual property laws and may not be used without permission.
9. Limitation of Liability
- MISRDELIGHTS shall not be liable for indirect or incidental damages arising from website use or product consumption.
- Customers should assess suitability based on personal dietary needs.
10. User Data Privacy
- We are committed to protecting user data and handling personal information responsibly.
- MISRDELIGHTS does not sell or share personal data unless required by law or necessary for business operations (e.g., payment processing, delivery services).
- Users may request account deletion or data removal by contacting us at contactus@misrdelights.com.
11. Changes to These Terms
- We reserve the right to modify these Terms & Conditions. Updates will be posted on our website with the revised date.
12. Contact Information
For inquiries, please contact us at contactus@misrdelights.com.