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Shipping policy

At MISRDELIGHTS PTE. LTD., we take pride in delivering premium Egyptian produce to customers across Singapore with care, speed, and reliability. This Shipping Policy outlines the terms related to order fulfilment and delivery.

1. Delivery Coverage

We currently deliver exclusively within Singapore. We do not offer international shipping at this time.

2. Shipping Fees

Shipping charges are calculated at checkout based on your delivery location and order value. Promotional offers for free shipping may apply and will be displayed when available.

3. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation. During peak seasons or promotional events, processing times may vary slightly.

4. Delivery Timeframes

Once dispatched, orders are usually delivered within 1–3 business days. While we strive for timely deliveries, external factors such as weather conditions, courier delays, or public holidays may impact delivery times.

5. Delivery Partners

We work with trusted local courier services to ensure safe and efficient delivery. A tracking number may be provided where applicable to monitor your shipment.

6. Delivery Attempts & Re-delivery

If no one is available to receive the order at the delivery address, our courier partner may:

  • Attempt re-delivery at a later time, or

  • Contact the recipient for instructions.

Please ensure that contact details and delivery instructions are accurate when placing your order to avoid failed delivery attempts.

7. Delivery Issues

If your order arrives late, damaged, or is missing items, please reach out to us at 📩 contactus@misrdelights.com within 2 days of receipt. We will investigate the issue and work with you to resolve it promptly.

8. Incorrect Address or Non-Deliverable Orders

MISRDELIGHTS is not responsible for delays or non-delivery resulting from incorrect or incomplete address details provided by the customer. Additional shipping fees may apply for redelivery.

9. Special Requests

For bulk orders, delivery to businesses, or special delivery arrangements, please contact us in advance via email to discuss available options.